Case Study 2

How a Dine-In Restaurant Improved
Order Speed & Customer Experience

Interior of a bar with brown leather seating, round tables, and large windows showing outdoor view

About the Restaurant

Spice Garden is a cozy mid-sized dine-in restaurant located in the heart of Pune, serving authentic Indian cuisine with a modern twist. With seating for 80 guests and a loyal local customer base, Spice Garden prides itself on quality food and a welcoming atmosphere.

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The Challenge

A popular bar in Bangalore faced

Despite its popularity, Spice Garden was struggling with slow order processing during peak hours.

Customers faced wait times of up to 25 minutes for their orders, leading to frustration and reduced table turnover.

The kitchen staff found it difficult to manage orders efficiently, and manual billing often caused billing delays, affecting the overall dining experience.

Person pointing at food items displayed in a glass counter at a restaurant or bar

The Solution

Spice Garden adopted a streamlined digital order management system tailored for dine-in restaurants:

Table-side digital ordering helped servers place orders instantly.

Integrated kitchen display screens reduced errors and speeded up food prep.

Faster billing through automated POS allowed quick checkouts and easy split bills.

Real-time order tracking improved communication between front and back of house.

Within two months of implementation:

Order processing speed improved by 40%, cutting average wait time from 25 to 15 minutes.

Customer satisfaction scores increased by 25%, measured via feedback surveys.

Table turnover rate improved by 20%, helping the restaurant serve more customers during rush hours.

Billing time was halved, reducing queues and improving the overall dining flow.