This privacy statement ("Policy") describes how Times Internet Limited and/or its subsidiary(ies) and/or affiliate(s) (collectively, the "Company/TIL"), which manages https://ordernest.com and other websites, including sub-sites, platforms, applications, m-web platforms, and other platforms (collectively, the "Sites"), collect, use, disclose, and transfer your information (collectively the "Services"). The Terms of Use and other terms on the Site (the "Terms of Use") include this Policy in full. The definitions given to capitalised nouns that have been used here but are not specified will apply to them as well.
The term "User" refers to any individual who accesses, browses, or utilises the Services for personal, professional, or commercial purposes. Wherever the context so dictates, "you" or "your" shall refer to the User for the purposes of this Policy, and "we," "us," and "our" shall refer to the Company.
This Policy may change as we update, enhance, and expand the Services, so please check back frequently. You consent to the collection, storage, and use of the personal information you supply (including any modifications thereto as provided by you) for any of the Services that we provide by accessing and using the Sites or otherwise using the Services.
The Company is dedicated to protecting the Users' privacy in all ways and respects their right to it. The information about the User that the Company gathers is made up of the following elements (referred to collectively as "Information"): (a) information provided by Users; (b) information automatically monitored while navigating; and (c) information obtained from any other source.
1. Information which the company has received, gathered, and stored
A. DETAILS PROVIDED BY USERS
Registration information
We ask for basic contact information when you sign up for the Service on the Sites, such as your name, gender, date of birth, address, pin code, phone number, occupation, interests, and email address, among other things to make the process easier for you. We may retrieve information from such accounts if you register using one of your other accounts, such as one you have with Facebook, Twitter, Gmail, or another service, in order to continue communicating with you and offering the Services.
Voluntary information: From time to time, you may voluntarily supply us with more information. Examples include responding to surveys, providing feedback or comments, changing your email or content preferences, or communicating with us in any other way.
B. AUTOMATIC INFORMATION COLLECTION/TRACKING DURING NAVIGATION
Cookies
We may use "cookies" or similar electronic tools to collect information in order to assign each visitor a special, random number as a User Identification (User ID) and better understand their unique interests using the identified computer or device. This will help us understand your preferences based on previous or current Site activity. Even if we assign a cookie to your computer or device, we will not be able to identify you unless you explicitly identify yourself (via registration, for instance). Only information you submit can be used to identify you personally in cookies. Your device's or hard drive's data cannot be read by a cookie. If you click on one of their adverts or other content, our advertisers may also add their own cookies to your browser, a process that we have no control over. Every time you connect with us through the Site or Service using a computer, laptop, tablet, smartphone, or other mobile or handheld device, we acquire and store specific categories of Information about you.
opting out
When you use the Ads Settings to opt out, the special DoubleClick cookie ID on the user's browser is replaced with the word "OPT OUT." The opt-out cookie can no longer be connected to a specific browser because there is no longer a distinct cookie ID.
Information from Log Files
When you access our site, application, or service, we automatically log a small amount of data, including your IP address, about the Internet connection of your computer and your mobile device. Your IP address is a number that tells internet-connected devices where to send information, such as the pages you visit. Your IP address, the name of your computer, the kind and version of your browser, the CPU speed, and the connection speed are all pieces of information that we automatically receive and log from your browser. Additionally, we may gather log data from your device, such as its location, IP address, name, serial number, or unique identification number (such as UDiD on an iOS or Android device), operating system, browser type and version, CPU speed, and connection speed, among other things.
Clear GIFs We may employ "clear GIFs" (Web Beacons) to track our users' online behaviour in an anonymous way without revealing any personal information about the user. In order to identify which emails are opened by recipients, we might also utilise clear GIFs in HTML-based emails we send to our users. We use this information, among other things, to deliver our web pages to you upon request, to customise our sites and services to the interests of our users, to track user traffic within our sites in order to enhance their functionality, quality, and interactivity, and to provide advertisers with information about the regions from which our users originate without identifying any individual users.
2.Information from Other Sources:
We may obtain information about you from other sources, which we may then combine with the information in our account and handle in accordance with this Policy. Your account information and order information may be given to us if you disclose it to the platform provider or another partner to whom we offer services.
Demographic and other data:
In order to send you communications and promotions that are more specifically tailored to your interests, we may consult external sources of demographic and other data. Among other tools, we utilise Google Analytics to monitor user activity on our websites. We have enabled Google Analytics expressly to allow display advertising in order to better understand the demographics and preferences of our users. The reports are anonymous and can't be connected to any specific, personally identifiable data that you could have given us. Using Google's Ads Settings settings, you can choose not to use Google Analytics for display advertising and modify Google Display Network ads.
HYPERLINKS TO THIRD PARTY WEBSITES AND AD SERVERS
Links to other websites or applications may be found on the Sites. We have no control over the privacy rules that apply to such websites or applications. Any information you supply will be used in accordance with the privacy policies of the application's operator once you leave our servers (you can determine where you are by looking at the URL in the location bar of your browser). Our privacy statement might not match that one. If you can't access any of these sites' privacy policies via a link from the application's home page, you should get in touch with the developers of the application directly.
It is typically in the form of aggregated traffic data on different pages / content within our Sites that we offer Information to our advertisers in order to aid them in understanding our audience and verify the value of advertising on our Sites. When you visit our sites, we employ third-party advertising businesses to show adverts. These businesses may use information about your visits to this and other websites or applications, but not your name, address, email address, phone number, or other personally identifiable information, to deliver advertising for products and services that may be of interest to you. Without your permission, we do not share any personally identifiable information with other websites, advertisers, or ad-servers.
USAGE OF INFORMATION BY THE COMPANY
We can make the Services better for you and your businesses and give you the best user-friendly experience thanks to the information that users have provided. In particular circumstances or when providing specific service(s) or utility(ies), we may also need your contact address. The Company may use the aforementioned user information to maintain, defend, and improve the Services (including advertising and personalization on the Sites) as well as for developing new services. All necessary Information is service-dependent. Additionally, we might send promotional emails to your email address or other personally identifiable information about third parties' goods and services with an unsubscribe/subscribe option about our services and/or such additional updates and features (where feasible). However, we might use your email address for administrative or non-marketing purposes (such as notifying you of major changes, for customer service purposes, billing, etc.).
Any personally identifiable information that you give that is widely available and/or accessible in the public domain, such as any comments, messages, blogs, or scribbles posted on social media sites like Facebook, Twitter, etc., will not be regarded as sensitive. Any user-generated content that is posted, uploaded, conveyed, or communicated on the public areas of the Sites is deemed published content and is not covered by this Policy.
We might not be able to provide you with some services on the Sites if you decide not to supply personally identifiable information on the Sites. When you open your account, we'll try our best to let you know about the same. In any case, we won't be held accountable or liable if we can't provide you with certain services because you haven't provided the appropriate personal information.
When you register for the Sites or Services, we may occasionally contact you about updating your personal information so that we can provide Users things that we think they might find useful or interesting.
3. Sharing of Information
In the few instances listed below, the Company may disclose your Information to any third party without first obtaining the User's consent:
a) When disclosure is requested or mandated by the law, a court, a governmental agency, or other authority, in order to verify, identify, prevent, detect, or investigate an incident—including but not limited to a cyber incident, or to prosecute and punish offenders. These disclosures are provided in the good faith belief that doing so is reasonably necessary for upholding the terms of this Agreement or in accordance with the law. In addition, we may disclose your information in order to: investigate and address potential threats to the physical safety of any person; investigate and address violations of this Privacy Policy or the terms and conditions of the website; investigate and address violations of the rights of third parties; and/or protect the property, rights, and safety of the Company and the members of its group of companies, our staff, users, or the general public. In order to comply with the law, this may entail disclosing your information to law enforcement, governmental organisations, courts, and/or other organisations in response to legal requests such subpoenas, court orders, or government demands.
b) The Company intends to use the Information to carry out its operations and to share it with the officers and staff of the other firms in its group who will be processing personal data on its behalf. We also make sure that the recipients of this information consent to processing it in accordance with our instructions, this Policy, and any other applicable confidentiality and security safeguards.
c) The Company may provide Information to our advertisers and third parties in order to better understand our audience and demonstrate the effectiveness of advertising on our sites; however, this Information is typically presented in the form of statistics on the traffic to different pages on our website that have been aggregated.
d) Subject to the recipients of such information agreeing to process such information in accordance with the appropriate confidentiality and security measures as instructed by the Company and/or its Group Companies, as deemed fit, we may share such information with our officers and employees and/or third-party service provider for the purpose of processing Personal Information on its behalf. However, you will have the option to set your privacy settings, where you can choose what you would like to share or not share with others. The Company may share your Information regarding your activities on the Sites with third party social websites to populate your social wall that is visible to other people.
e) We might divulge your information if we believe it's necessary to locate, contact, or bring legal action against someone who may be interfering with our rights or our sites, whether intentionally or unintentionally, or when anyone else could be harmed by such activities. This could apply to any or all of our affiliates, associates, employees, directors, or officers.
4. GETTING AT AND CHANGING PERSONAL INFORMATION
When you use the Services or Sites (or any of its sub sites), we make good faith efforts to grant you access to your personal information as and when requested by you. We also make sure that any personal information or sensitive personal data or information found to be inaccurate or deficient is corrected or amended as soon as practically possible, subject to any requirement that such personal information or sensitive personal data or information be retained by law or other legal requirements. We may refuse to process requests that are unreasonable repetitive or systematic, require disproportionate technical effort, jeopardise the privacy of others, would be highly impractical (for example, requests concerning information stored on backup tapes), or for which access is not otherwise required. We ask individual users to identify themselves and the information they wish to access, correct, or remove before processing such requests. Anywhere we offer information access and rectification, we do so without charge, unless doing so would involve an unreasonable amount of work. After you delete your information, it might take some time for residual copies to be removed from our current servers and they might stay in our backup systems because of how we manage some services.
Storage of Data
According to existing laws, including without limitation the PMLA (Prevention of Money Laundering Act 2002) guidelines and other statutory or regulatory requirements as may be necessary from time to time, we shall keep the records on file. We can keep records for a longer time if necessary to comply with statutory or regulatory authorities if a legal or regulatory procedure is ongoing. As permitted by applicable Laws, we may preserve a record of the electronic instructions and transactions in any format. In this regard, all documentation, whether in electronic, magnetic, written, or other form, relating to electronic instructions or online transactions shall constitute conclusive proof thereof and shall bind the User. The User shall not request or demand any documentation or proof for transactions made online, and the audit trail of the log-in shall be conclusive evidence of the transactions' legitimacy. Records retained by us, our business partners, or a third party shall be irrefutable proof of all electronic transactions in the event of any dispute.
Security of information
We implement the necessary security precautions to guard against unauthorised access to, as well as unlawful data change, disclosure, or destruction. To prevent unauthorized access to the systems where we hold personal data, these include internal evaluations of our data collecting, storage, and processing procedures and security measures, such as appropriate physical security and encryption. All data collected on TIL is safely kept in a database under the Company's control. The database is kept on servers protected by a firewall, and access to the servers is highly controlled and password-protected. No security system is impenetrable, notwithstanding how effective our security measures are. Both the security of our database and the safety of the information you provide when sending it to us over the Internet are not guaranteed by us. Of course, anyone with Internet access can access whatever information you submit in a posting to a discussion forum.
When you visit or use our sites or services, we employ third-party advertising businesses to show ads. These businesses may use data about your visits to or use of a specific website, mobile application, or service (but not your name, address, email address, telephone number, or any other personally identifiable information) to deliver advertisements for products and services that may be of interest to you.
5. CHANGES / UPDATES
The internet is a medium that constantly changes. We reserve the right to make modifications to our Policy as needed to reflect advancements in technology, changes to the law, or other factors. In any instance, we reserve the right to modify this Policy's or the Provisions of Use's terms at any time. Any modifications we make shall be subject to notice, which we may provide by publishing the modified policy on the Sites. Following such notice, using the sites or using the services will be taken as acceptance of the changes. We might also try our best to send you an email with the information. To make sure you are familiar with the most recent version, you are urged to periodically examine this Policy on the Sites.
6. QUESTIONS / GRIEVANCE REDRESSAL
Redressal Mechanism: Any complaints, abuse, or concerns regarding the use, processing, and disclosure of Information provided by you or breach of these terms should be immediately reported to the designated grievance officers. The list of the appropriate grievance officers is provided in the Terms of Use and can be submitted in writing or by email to [email protected] with an electronic signature ("Grievance Officer")
Phone: 9849793406 Grievance Officer
IBEE Software Solutions Pvt. Limited
Jubilee Hills, Hyderabad,
Telangana 500033, India
We kindly ask that you provide the following details in your complaint:-
a) Identification of the data you supplied in paragraph
b) A clear indication of whether the material is sensitive personal information or personal information about an individual.
c) Your home address, contact information, or email address
d) A declaration that you have a good-faith suspicion that the data has been handled improperly or shared without permission, if applicable.
e) A declaration made under oath that the information in the notice is true and that the information that is the subject of the complaint belongs to you.
f) Using the contact details provided above, you can also get in touch with us if you have any queries or ideas regarding the Policy.
The Company may get in touch with you to check or go through specifics of your complaint and the issues you raised.
If a communication is sent to a non-designated individual in this regard, the Company is not liable for it.
7. POLICY CONCERNING MINORS
We never knowingly gather personal information from children under the age of 18. We ask that minors under the age of 18 not submit any personal information to the website and that they not use our website or Services. We do not intentionally disseminate personal information about minors under the age of 18 since we do not knowingly gather information about them.
8. DISCLAIMERS IN GENERAL
The data of the User may be collected by or stored on the servers of the various banks and payment gateway providers with whom we work. Details about the security measures in place by these third parties to prevent the loss, misuse, and alteration of the information are available on each website. We disclaim all liability for how these third parties use, store, or employ security measures in relation to such data.
You can write to our Grievance Officer at the address listed above if you have any questions or concerns about the security measures used by such third parties. You can also contact the third party directly, as well as their data protection, privacy, legal, or designated grievance officer, whose contact information may be found in their respective privacy policies or on their website.