Case Study 3
How a Multi-Outlet Chain Scaled
Efficiently with Centralized Management
About the Chain
A quick-service food chain with 12 outlets across two major Indian cities, offering healthy meals, beverages, and snacks, primarily catered to working professionals and college students. With rapid expansion, the brand aimed to maintain speed, quality, and consistency across all locations.
The Challenge
As the number of outlets increased, operational issues began to surface:
Inventory mismanagement across locations led to frequent overstocking and stockouts.
Fragmented sales data made it difficult to track overall business performance.
Manual coordination between outlets consumed valuable management time.
Inconsistent service delivery due to lack of standardized processes.
